This book provides readers with a very descriptive and practical way to implement the 5S (and Lean) systematic approach to office organization. This system is used to create efficient processes, fix broken processes, and enhance current processes in order to save money, time, and effort from the organization’s team which will culminate in a better customer experience.
Ask “What is the basic process to meet my customer’s need?”
Excess inventory (i.e., duplicate work files, emails, documents, etc.) of any kind is waste.
Many times (unused creativity) is considered an eighth waste. This is the waste that does not utilize people’s skills to their fullest.
Sustain the gains.
Putting more effort into things that a customer does not want or ask for is waste.