Book Category: Business,

The 5S for the Office User’s Guide (book summary)

Author: Don Tapping
Life Changing Principles
7.0
Quality of Writing
8.0
Overall Value
7.5
pros: Great to motivate changing processes
cons: The technological scene is always changing
75.0%
overall rating
7.5

QUICK SUMMARY:

This book provides readers with a very descriptive and practical way to implement the 5S (and Lean) systematic approach to office organization. This system is used to create efficient processes, fix broken processes, and enhance current processes in order to save money, time, and effort from the organization’s team which will culminate in a better customer experience.

KEY INSIGHTS:

  • Sort, Set-in-order, Shine, Standardize, Sustain.
  • In order to provide the best customer service possible, all internal processes must be clean and organized because anything that has to do with the company will affect the customer’s experience one way or another.
  • Every team member has to both understand and be on board with the proposed system for it to work and be sustained.

PRACTICAL APPLICATION:

  • Encourage organization especially within electronic files; the faster and easier employees can find files, the better experience the customer will have.
  • Eliminate waste to reduce costs based both on time and monetary spending. This waste could come from sending too many emails, being overstocked on supplies, doubling up duties across departments, etc. Eliminate waste of any kind, and save money and customer relationships in the long run.

MEANINGFUL QUOTES

Ask “What is the basic process to meet my customer’s need?”

Excess inventory (i.e., duplicate work files, emails, documents, etc.) of any kind is waste.

Many times (unused creativity) is considered an eighth waste. This is the waste that does not utilize people’s skills to their fullest.

Sustain the gains.

Putting more effort into things that a customer does not want or ask for is waste.